Services and Support
Total Customer Satisfaction = That is Our Standard
Our mission is to deliver great service and results through
our people to achieve leadership in our chosen markets through
the constant pursuit, in association with our clients and
partners, of superior levels of service, efficiency and quality.
The pursuit of our mission will in turn lead us towards
our vision of being the highest quality supplier of the
world's top foodservice and hospitality businesses, based
on strategic focus in the following key areas:
Customer and Client Satisfaction
BarOlympic has set out to provide a standard
of service that is second to none. Underpinning all our
activities is a genuine conviction that how our service
is delivered is just as important as what is delivered.
Putting the customer and client first therefore remains
a priority. We work hard to develop a close working relationship
and listen carefully and respond quickly to changing needs.
Market Leadership
BarOlympic specialises in meeting the needs of
our clients through dedicated teams experienced in the particular
demands of specific market sectors.
Preferred Employer
Today's business environment is intensely competitive. We
remain in no doubt that our success comes from the contribution
to overall performance made by our people. Reliable and
dedicated to their work they know Olympic provides exceptional
opportunities for them to develop their careers and their
full potential.
Operational Excellence
From the moment we start, by identifying our clients' requirements,
to the point at which equipment has been installed and beyond,
we use and apply superior systems, processes, equipment
and standards. Our significant investment in information
technology and our discerning approach to purchasing are
just two examples of how we strive to adopt best practice
throughout our business.
BarOlympic runs a complete service and maintenance division for its customers. No
matter how carefully treated, equipment will usually need attention at some time stage
in its life, and the supplier should support it throughout that time.
BarOlympic has the resources to offer a range of service cover to suit each customer's
need and budget. Olympic's technicians are highly experienced specialists, working
to the most exacting standard.
They hold the professional qualifications to support
all mainstream catering equipment, and give full nationwide coverage. Response times
are rapid; a full service contract is designed to ensure that any equipment is better
maintained, so it works more efficiently and that any down time is kept to a
minimum.