Services and Support
Our mission is to achieve leadership in our chosen markets through the constant pursuit, in association with our clients and partners, of superior levels of service, efficiency and quality. The pursuit of our mission will in turn lead us towards our vision of being the highest quality supplier to the world’s top food service and hospitality businesses, based on strategic focus in the following key areas:
Customer and Client Satisfaction
Olympic has set out to provide a standard of service that is second to none. Underpinning all our activities is a genuine
conviction that how our service is delivered is just as important as what is delivered. Putting the customer and client first therefore remains a priority. We work hard to develop a close working relationship and listen carefully and respond quickly to changing needs.
Olympic specialises in meeting the needs of our clients through dedicated teams experienced in the particular demands of specific market sectors.
Today’s business environment is intensely competitive. We remain in no doubt that our success comes from the contribution to overall performance made by our people. Reliable and dedicated to their work they know Olympic provides exceptional opportunities for them to develop their careers and their full potential.
From the moment we start, by identifying our clients’ requirements, to the point at which equipment has been installed and beyond, we use and apply superior systems, processes, equipment and standards. Our significant investment in information technology and our discerning approach to purchasing are just two examples of how we strive to adopt best practice throughout our business.
Olympic runs a complete service and maintenance division for its customers. No matter how carefully treated, equipment will usually need attention at some time stage in its life, and the supplier should support it throughout that time.
Olympic has the resources to offer a range of service cover to suit each customer’s need and budget. Bar Olympic’s technicians are highly experienced specialists, working to the most exacting standard.
They hold the professional qualifications to support all mainstream catering equipment, and give full nationwide coverage. Response times are rapid; a full service contract is designed to ensure that any equipment is better maintained, so it works more efficiently and that any down time is kept to a minimum.